Terms of service

Terms of Service

Welcome to BISOO BAG. By accessing our website or placing an order through our online store, you agree to the following Terms of Service.

1. About BISOO BAG

BISOO BAG is an online store offering bags and related products for everyday use, travel, office, college and other purposes.

We aim to provide quality products and a convenient shopping experience to our customers.

2. Products

We make reasonable efforts to ensure that product images, descriptions, colours, sizes and specifications displayed on our website are accurate.

Minor variations may occur due to photography, lighting, screen settings or manufacturing processes.

3. Pricing

All prices displayed on the BISOO BAG website are subject to change without prior notice.

Applicable taxes, discounts and shipping charges, if any, will be displayed at checkout.

BISOO BAG reserves the right to correct any pricing, product or information errors on the website.

4. Orders

Customers are responsible for providing correct and complete information while placing an order, including:

  • Full Name

  • Mobile Number

  • Email Address

  • Complete Shipping Address

  • Pincode

Once an order is successfully placed and payment is received, it will be processed for dispatch.

BISOO BAG reserves the right to cancel an order in cases such as product unavailability, incorrect information, suspected fraudulent activity, pricing errors or other legitimate reasons.

5. Payment

BISOO BAG currently accepts Prepaid Orders Only. Cash on Delivery (COD) is not available.

Customers must complete payment through the payment methods available on the website at checkout.

An order will be processed only after successful payment confirmation.

6. Shipping & Delivery

Orders are generally processed and dispatched within 1–3 business days.

The estimated delivery time is generally 7–10 business days after dispatch.

Delivery time may vary depending on the destination, pincode, courier availability, weather conditions, public holidays and other circumstances beyond our control.

BISOO BAG uses Shiprocket and its available courier partners for order shipping and delivery.

The delivery timeline is an estimated timeframe and is not a guaranteed delivery date.

7. RTO / Failed Delivery

Customers must provide an accurate delivery address and active mobile number.

If an order cannot be delivered because of an incorrect address, incomplete address, unavailable recipient, refusal to accept the shipment or repeated unsuccessful delivery attempts, the shipment may be returned to our warehouse as RTO (Return to Origin).

Any refund for an RTO order will be handled according to our applicable Return & Refund Policy.

8. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

A return request may require the customer to provide the Order ID, photographs and/or video of the product.

Returned products may be inspected before a return or refund is approved.

For eligible returns, applicable deductions or return charges may be deducted according to our Return & Refund Policy.

9. Damaged, Defective or Wrong Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

For faster assistance, customers should provide:

  • Order ID

  • Clear photographs of the product

  • Clear photographs of the packaging

  • Unboxing video, if available

Our team will review the issue and provide assistance according to the applicable policy.

10. Order Cancellation

Order cancellation may be possible before the order is processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

If an order has already been shipped, the customer may need to follow the applicable return/refund procedure.

11. Customer Responsibilities

Customers agree to:

  • Provide accurate order and delivery information.

  • Ensure someone is available to receive the shipment.

  • Complete prepaid payment before order processing.

  • Follow the applicable return and refund procedure.

  • Not misuse the BISOO BAG website or services.

12. Website Use

You agree not to use the BISOO BAG website for unlawful purposes or to attempt to damage, disrupt or interfere with the website, its systems or services.

We reserve the right to restrict access to our website where misuse or unlawful activity is suspected.

13. Intellectual Property

The BISOO BAG brand name, logo, product photographs, graphics, designs, text and other website content are protected by applicable intellectual-property laws.

No content from the BISOO BAG website may be copied, reproduced, modified, distributed or used commercially without prior written permission.

14. Third-Party Services

Our website may use third-party services including payment gateways, Shiprocket and courier partners, website tools and other service providers.

Such services may be subject to their own terms, conditions and policies.

15. Limitation of Liability

BISOO BAG will make reasonable efforts to provide accurate product information and reliable services.

However, BISOO BAG is not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, weather conditions, natural disasters, technical issues, public holidays or other unforeseen circumstances.

16. Changes to Terms

BISOO BAG reserves the right to update or modify these Terms of Service at any time.

Updated terms will be published on this page. Customers are encouraged to review the Terms of Service periodically.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and use customer information.

18. Contact Us

For questions, complaints or assistance regarding your order, please contact:

BISOO BAG Customer Support
WhatsApp: +91 95298 72249

Please mention your Order ID when contacting us regarding an existing order.

Thank you for choosing BISOO BAG.

BISOO BAG – Carry Your Style, Carry Your Journey.